We are recruiting a Soft Services Operations Manager for a leading Trading firm based in their European Head Quarters based in the city of London.
You will be responsible for ensuring optimal performance and uninterrupted facilities operations across soft services facilities operations including: Cleaning, Catering, Pest Control, Gym management, and general office services. This London headquarters is not just an office — it is a world class mission‑critical environment.
This office environment has diverse operational needs. You'll liaise with the parties involved in delivering top food service, facilities management, front of house and equipment suppliers —to ensure all needs are met with the right solutions.
In this Soft Services Facilities Operations Management role your responsibilities will include:
- Planning budgets and managing vendors, contractors and external suppliers to ensure quality service delivery and value for money within soft service operations
- Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics
- Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement
- Mentoring and leading a team (including outsourced providers) to deliver excellent service
- Proactively identifying and resolving workplace challenges
- Creating and supporting a positive, inclusive and vibrant workplace culture that encourages relationships and supports employee well-being
For this Soft Services Facilities leadership role we are looking for:
- Extensive experience in a workplace services or facilities management at the leadership level (10 years plus)
- Critical thinker with a practical understanding of food service environments, a qualification within food hygiene could be an advantage
- Strong professional network in the workplace services and hospitality industry, along with some expertise managing third-party vendors and service partners
- Experience of budget management and financial acumen
- Excellent written and verbal communicator; can speak comfortably in a large group
We are seeking a senior facilities leader to take ownership of the delivery of soft services within this extraordinary environment. Please apply now for this permanent role!